Support for WorldWide Telescope is provided through our support forum http://community.research.microsoft.com/forums/95.aspx. To find troubleshooting help please visit the WWT forum. To submit a suggestion via this page, provide your contact name and e-mail address (optional) in case we need to send you a response. Links to solutions for specific issues:

If you are having trouble installing or running the Windows® client version of WorldWide Telescope, you can use the WorldWide Telescope Web Client. The WorldWide Telescope Web Client beta version, which has a subset of the features in the full Windows version, but doesn’t require an application install and may run on systems that don't meet the system requirements for the Windows Client.

Links to solutions for specific issues:

• Not Connecting to the Internet, Proxy issues, Offline Mode:

http://community.research.microsoft.com/forums/t/1039.aspx

• Firewall Proxy set up:

http://community.research.microsoft.com/forums/t/1038.aspx

Because of the high volume we can't answer all e-mail personally. Please check the forums above to get the fastest asnwers to your questions. So that we may better assist you, provide as many details as possible about the problem (all fields required)